Seconds after you place your order, it goes straight to our warehouse for processing, so this means making changes to your order can often be difficult. If you contact our customer service team with your order number, we can see where your order is a
US Orders: During the first hour of the order being placed, you can cancel it on your own. To do so, please log into your account, head to "My orders", where you will see a "Cancel" button. You will also receive an order cancelation email, which will
We are so sorry to hear that you've received a faulty item!. To get this sorted for you, please email our team with the following details:. Our team will look into this for you and find the best solution!.
We are very sorry to hear that you've received an incorrect item!. To resolve this for you, please email our team with the following details:. Our team will look into this for you and find the best solution!
Depending on the courier, packages can sometimes be marked as delivered while in transit, so don't freak out! Please wait 3 business days and update our customer service team at [email protected] if you still haven't received your package.