edikted

We are so sorry to hear that you&apos;ve received a faulty item!&#xA0;To get this sorted for you, please email our team with the following details:<ul><li style="font-size: 16px;">Your name</li><li style="font-size: 16px;">Your order number</li><li style="font-size: 16px;">Product name</li><li style="font-size: 16px;">Picture of the issue</li></ul>Our team will look into this for you and find the best solution!

We are so sorry to hear that you've received a faulty item!. To get this sorted for you, please email our team with the following details:. Our team will look into this for you and find the best solution!.

What do I do if my item arrives damaged?

Order Issues

Do you ship worldwide?

How long does shipping take in the US?

Shipping

Can I edit or add an item to my order?

How do I cancel my order?

What do I do if I receive the wrong item in my order?

My order was marked delivered but it’s not here

How do I make a return?

Can I return sale items?

Can I return swimwear?

Can I combine two different orders into one package for a return?

Do I have to use the original packaging to make a return?

Do you return the shipping charge?

Does it cost to return?

How can I return outside the US?

As an international customer, do I pay for my own return postage?

When will I get my refund?

Returns

Does it cost money for me to exchange (US?)

Can I exchange an item?

My exchange item is now out of stock. How does this work?

Can I make a direct exchange as an international customer?

Can I exchange a petite item for the regular fit?

Exchanges

What is the return & exchange policy in-store?

Am I able to use gift cards purchased on the website in the store?

Is pickup for an online order available in store?

Will I be able to see my in-store purchases on my online account?

How can I share feedback on my in-store experience?

Are there job opportunities for the retail store?

Retail Store

What is shipping protection?

How our Shipment Protection works?

Shipping Protection

What do I do if my item arrives damaged?Updated a month ago