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Returns

How do I make a return?

Returns Policy. * Customers returning from Canada have the option to return items using a prepaid return label for a fee of $7 CAD. * Customers returning from the UK have the option to return items using a prepaid return label for a fee of £5.

Can I return sale items?

Yes! We accept both full price and sale items.

Can I return swimwear?

Swimwear can be returned if the hygiene seal has not been removed.

Can I combine two different orders into one package for a return?

We kindly ask that you do not combine returns from different orders. In order for your return to be processed as smoothly as possible, we do not recommend sending multiple orders back as one return. Each return should be created according to its corr

Do I have to use the original packaging to make a return?

If you no longer have the original bag your clothes arrived in, no worries!. You can bring your items to one of our nearest return bars without any packaging. Our Returnista will pack them for you on the spot using a sustainable bag, making your retu

Do you return the shipping charge?

We do not refund delivery charges on any orders.

Does it cost to return?

For all US returns through our portal, we will deduct $4.9 from your refund amount whether you opt for one of our return bar locations or print a return label.

How can I return outside the US?

Of course, you can always return within 45 days from your purchase date. For more information click here

As an international customer, do I pay for my own return postage?

Yes, unfortunately we do not offer free returns for international customers and you will be required to cover your return postage with the post office directly.

When will I get my refund?

Once your return has been received and processed, you will be notified via email when the refund has been issued. Please allow 3 business days for the refund to reflect in your account.