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<p id="isPasted">If you no longer have the original bag your clothes arrived in, no worries!</p><p>You can bring your items to one of our nearest return bars without any packaging. Our Returnista will pack them for you on the spot using a sustainable bag, making your return both easy and eco-friendly!</p>

If you no longer have the original bag your clothes arrived in, no worries!. You can bring your items to one of our nearest return bars without any packaging. Our Returnista will pack them for you on the spot using a sustainable bag, making your retu

Do I have to use the original packaging to make a return?

Returns

Do you ship worldwide?

How long does shipping take in the US?

Shipping

Can I edit or add an item to my order?

How do I cancel my order?

What do I do if my item arrives damaged?

What do I do if I receive the wrong item in my order?

My order was marked delivered but it’s not here

Order Issues

How do I make a return?

Can I return sale items?

Can I return swimwear?

Can I combine two different orders into one package for a return?

Do you return the shipping charge?

Does it cost to return?

How can I return outside the US?

As an international customer, do I pay for my own return postage?

When will I get my refund?

Does it cost money for me to exchange (US?)

Can I exchange an item?

My exchange item is now out of stock. How does this work?

Can I make a direct exchange as an international customer?

Can I exchange a petite item for the regular fit?

Exchanges

What is the return & exchange policy in-store?

Am I able to use gift cards purchased on the website in the store?

Is pickup for an online order available in store?

Will I be able to see my in-store purchases on my online account?

How can I share feedback on my in-store experience?

Are there job opportunities for the retail store?

Retail Store

What is shipping protection?

How our Shipment Protection works?

Shipping Protection

Do I have to use the original packaging to make a return?Updated 2 months ago